COVID-19

Our COVID-19 Business Operations

WE ARE STILL TOGETHER WHILE APART

  1. Are our operations continuing uninterrupted?  Yes, we are still accepting and still shipping orders. We are shipping orders out in the order they are received, and getting orders out weekly to limit outside travel. We just ask for your patience as orders may take a few additional days to process and ship.
  2. What measures are we taking to reduce and mitigate the risks of COVID-19?  We are sanitizing and disinfecting all equipment, products and work-place stations. All containers and packages from our suppliers are disinfected and sanitized. To better protect our staff, we have equipped them with sanitizing agents and cleansers, along with information about the methods needed to conduct proper cleaning. Also, all of our staff practice good hygiene and are required to wear masks and gloves while processing orders. We do what is necessary to keep the products we sell pure and un-compromised. When you receive your order, we encourage you to disinfect all packages. 
  3. Are there any disruptions to processing and shipping orders in the future?  At the moment we are continuing to operate normally, except that we are following directives and guidelines from our local and state government, along with the recommendations of the US government agencies overseeing the COVID-19 response, like the CDC. We are following the standards they are communicating in regards to guarding the health and safety of staff, and sanitation. Our business operations are contingent on the laws and regulations of our local, state and federal government allowing businesses to continue to stay open. We also depend on the continued operations of carriers like USPS, Fedex, and UPS. Again, we are at the mercy of our governing authorities and the ability to get shipments out via carriers. 
  4. Our Returns/Refund Policy - Due to the nature of our products all purchases are FINAL. However, if your order arrives damaged, email us at uphigherapparel@uphigher.org and our team will work with you to provide a replacement order. Please give us 48 hours to respond. We do not accept returns and there will be no refunds (see refund policy). We can not accept any returns of any packages. If a shipment and/or package is returned to us it will be marked as unusable merchandise and will be destroyed.